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Returns

RETURNS

Want to return your item? Changed your mind? No problem at all!! Here at Value TV Brackets our returns policy couldn't be simpler. Just call us on 0800 876 0969 or fill out the Returns Form on the Contact Us page.


What to do if I do if I've changed my mind and want to return my item?

Returning unwanted non faulty goods couldn't be more simple! If you decide you are not happy with your purchase for any reason just give us a call on 0800 876 0969 or fill out the Returns Form on the Contact Us page and we will sort out the collection of your item. Our valued customers are the life blood of our business.

A full refund will be processed for non-faulty items which are returned to us in same condition they were despatched, with the original packaging, with the product unused and unmarked within 30 days of purchase, so take your time and as long as its within the 30 days let us know when your ready whether you want to keep the item or not.

We do just have to let you know that it is the customers responsibility to ensure that the product is returned in sufficient packaging to protect the product from transit damage. Unfortunately, due to the item not being faulty we ask that the buyer is responsible of the return postage costs, these are as follows:

Like we mentioned above, we are more than happy to organise the collection of your items using our reliable carriers at a subsided cost of £12.45. Please contact us and our friendly customer services team will be happy to help you and arrange the return of your item.

Just to make you aware, that if you return your unwanted item to us via your own courier you will be liable for any damaged occurred in transit, plus it would probably work out more expensive anyway!


What do I do if I receive my item and its faulty?

It's easy peasy, if you receive an item thats damaged then its probably our fault anyway and we'll be having a word in the warehouse on your behalf. Just give us a call on 0800 876 0969 or fill out the Returns Form on the Contact Us page and we will sort out your return for replacement or refund. We told you it was easy!

Any faulty goods returned to us within 30 days of purchase will be entitled to a full refund including any delivery cost organised by ourselves or a replacement if the goods are in fact deemed to be defective. In any case we  ‘the seller' will be responsible for recovering the goods from the buyer. So as long as you've let us know by phone or the returns form, just take it easy and let us sort out the finer details.

We ask that when you receive your delivery from the nice delivery driver that you check the box inside and out for any damage in front of the driver. If you do find any damage make sure you sign the drivers paperwork as 'DAMAGED'. Keeps everyone happy that way.


What do I do if I want to cancel my order?

We want to make your shopping experience with us as simple as possible, if you decide you want to cancel your order prior to despatch, just give us a call on 0800 876 0969 and we will cancel your order and issue a full refund. This will be issued within 28 days - we say that but its generally faster!!

If your order has been despatched, we will contact the courier to have the item returned to ourselves or in some instances we may not be able to contact the courier company before the driver knocks at your door. If this does happen and the driver appears with your item, just refuse the delivery and as soon as the item arrives back in our warehouse we will issue a full refund. This will be issued within 28 days - again we say that but its generally faster!!


Here come the legals:

Your rights to return goods are protected under the EU Distance Trading Directive. Details of this can be found at :www.hmso.gov.uk.si2000/20002334.htm

Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to you or you will be liable for the cost of remedying such damage.